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Frequently Asked Questions
  1. Vince Unfold Support
  2. Getting Started

Getting Started

Learn about Vince Unfold

  • What is Vince Unfold?
  • Do you rent shoes and accessories?
  • Where does Vince Unfold ship?
  • What is Vince Unfold's size range?
  • Do you ship to military or diplomatic locations?
  • What if I damage something?
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Getting Started Guide

  • How does it work?
  • How do I subscribe?

Getting around the website

  • Can I view your collection without subscribing?
  • Do you have a catalog?
  • I gave you my e-mail address. When does membership start?

Plans & Pricing

  • How much does it cost?
  • How much does shipping cost?

Our Clothing and Our Cleaning

  • What are your cleaning standards?
  • Can I wash something?
  • What do you do with the clothing you take out of circulation?

Gifting Program

  • How can I pay for a gift subscription?
  • Do you offer gift subscriptions?
  • How do I purchase a gift subscription?
  • Who can purchase a gift subscription?
  • How do gift subscriptions work?
  • How do you redeem your gift card?
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Referral Program

  • How does the Vince Unfold Refer-A-Friend program work?
  • How soon will I receive my reward?
  • Why didn’t I receive my referral reward credit?
  • Is there a limit to how many friends I can refer?
  • What else will you send to my friend?
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Try Quick Answers before contacting Customer Service

SUPPORT

Email: support@vinceunfold.com

Talk to us: Mon – Fri 9am – 5pm ET

(1-844-265-5582)