If you have not received a confirmation for your package within 2-3 business days (Mon-Fri) days from the time you have Return Notified or purchased all 4 items, please contact us 24 hours a day by email at support@vinceunfold.com and we will respond between the hours of Mon – Fri, 9.00am-5.00pm ET. You can also call us at 1-844-265-5582. Our regular support hours are Mon- Fri, 9:00am – 5:00pm ET